A recent study conducted by JD Power and Associates revealed that run-flat tires purchased in 2011 or 2012 – factory equipping – required replacement in more cases than the conventional tires.
JD Power and Associates has released the results of a customer satisfaction survey regarding tires that were fitted to their cars before leaving the factory. The study focused on new cars purchased in the United States in 2011 and 2012, more than 30,000 owners answering the JD Power questions.
JD Power: Tire Customer Stisfaction Study
According to JD Power analysis, one in three respondents said they had to replace at least one run-flat tire due to a puncture. In comparison, only 19 percent of drivers who had conventional tires needed to replace a tire in the same period of time.
According to the survey, the most common complaints related to the tires are: the flats, the response to road imperfections, the excessive noise when driving , pressure loss, the accelerated wear of the rolling surface. JD Power study has the results on structured on a scale of 1,000 points and noted the satisfaction of respondents by car segment and the tires fitted to them.
Satisfaction of the luxury car owners (cars fitted with run-flat tires) is rated to 728 points from 1000, compared to the 739 points obtained by similar vehicles equipped with conventional tires. In the performance cars segment, run-flat tires were marked with 665 points from 1,000 according to the JD Power study, regarding the customers’ satisfaction, while conventional tires obtained 732 points.
Regarding the tire marks included in this study and the level of satisfaction recorded by them, Michelin ranked best, being placed first in three out of four categories.
JD Power Tire Customer Satisfaction Survey: The results
WESTLAKE VILLAGE, Calif.: March 2013 — Satisfaction is declining among customers whose vehicles are equipped with run-flat or low-rolling resistance tires as part of automakers’ efforts to improve fuel efficiency, according to the J.D. Power and Associates 2013 U.S. Original Equipment Tire Customer Satisfaction Study,SM released today.
- In 2013, customers report fewer problems with their original equipment tires for the fourth consecutive year.
- Customers with run-flat tires are twice as likely to have to replace their tires as are those with standard tires.
- Customer satisfaction with their original equipment tires averages 686, unchanged from the 2012 study. Satisfaction is highest (738) in the luxury vehicle segment.
The 2013 U.S. Original Equipment Tire Customer Satisfaction Study is based on responses from more than 30,835 new-vehicle owners who purchased a 2011 or 2012 model-year vehicle. The study was fielded between October and December 2012
via JD Power Survey